Terms and Conditions copy DK

Terms and Conditions

Welcome to VACVAC studio webshop (www.vacvacstudio.com)

By using this webshop, you accept the terms and conditions stated on this page. When placing an order, you enter into a binding agreement with VACVAC studio.

All orders are subject to acceptance and availability.

Payment VACVAC studio webshop accepts payment by VISA, Mastercard, Maestro Card, Anyday, and Mobilepay. Payment will only be charged to your account when the order is dispatched. All amounts are in DKK (Danish Kroner) and include VAT. VACVAC studio webshop uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read. When paying with Anyday, we charge the first payment when the item is dispatched. After that, you pay a monthly installment on the last working day of the next three months. This installment depends on your order total and payment plan. If you pay all installments on time, there are no interest charges or fees. If you return your purchase, your agreement with Anyday will automatically cease. Read more about Anyday's terms of use here: https://da.anyday.io/terms-conditions/shopper.

Authorization Hold If you pay with an international payment card, the amount will be reserved immediately. The money is reserved on your card or account until:

  1. We charge the amount when we dispatch the item, or

  2. The money is released according to an agreement with your card issuer.

You can read more about the rules for your specific card with your card issuer.

Delivery VACVAC studio webshop delivers on all weekdays to the nearest GLS shop for orders placed before 12:00. We deliver within 1-3 working days, but reserve the right for longer delivery times during sales. Unfortunately, items cannot be picked up in person. Note! Different delivery conditions apply for pre-orders - See the pre-order section. Denmark: Free shipping for purchases over 599 DKK Shipping costs 39 DKK for purchases under 599 DKK.

Returns VACVAC studio webshop understands and accepts if you wish to return your items. Therefore, we offer a full 14-day return policy on items purchased on the webshop. The right of withdrawal applies from the day you receive the package. You can expect a response time of 2-5 days from the day we receive your returned items. Please fill out our return form with the requested information and include it with the return package. You can order the return form and return label here. The full price will be refunded if the return package meets our requirements. Items must be unused and returned in a condition that does not diminish the quality of the item. Tags on the items must not be removed, including hangtags. Bags must be intact. Shipping for return items is covered by you as the customer and costs 45 DKK. All return items that do not meet the above requirements will not be accepted, and the money for the items will therefore not be refunded. Note! For return items that are not defective, we charge an administration fee of 8 DKK per item.

Complaints In addition to the right of withdrawal, your general rights under the Consumer Contracts Act, including the rules on defects, apply. You have a 24-month warranty period. This means that you can have a defective item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation.

Of course, it is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior. Our warranty covers defects in material or workmanship. The warranty does not cover defects or damage resulting from incorrect treatment or washing of the items. You must complain within a "reasonable time" after you have discovered the defect in the item. We recommend that you complain as soon as possible and within 14 working days after the fault was discovered.

You can make a complaint by contacting us via email at info@vacvac.dk or by phone at +45 92820307.

Complaints Authority If, as a consumer, you wish to complain about your purchase, you must contact [insert relevant contact information]. If we fail to find a solution, you can submit a complaint to:

Center for Complaint Resolution Nævnenes Hus Toldboden 2 8800 Viborg www.naevneneshus.dk To be able to complain, the item or service that you want to complain about must have cost at least 1,110 DKK and at most 100,000 DKK. For complaints about clothing and shoes, however, the price must have been at least 720 DKK. There is a fee for processing the complaint. When you shop at an e-marked webshop, you can have your case processed for free - regardless of the amount involved. If you reside in another EU country than Denmark, you can complain to the EU Commission's online complaint portal here – http://ec.europa.eu/odr

Pre-order With pre-sales (pre-order), you buy the item as usual, and we reserve the amount on your payment card. The amount will only be charged when we dispatch the order.

Privacy Policy Your privacy is important to us, and we treat all our customers with respect and integrity. Therefore, none of the information you provide us on the VACVAC studio webshop will be sold to third parties without consent. We do not disclose any customer information to third parties unless necessary to complete a transaction.

Customer Service Inquiries can be made to info@vacvac.dk or by phone at +45 60229009. We strive to respond within 1-3 working days.

Company Information VACVAC studio ApS Bjørnebakken 23 3400 Hillerød CVR no. 39 88 75 33

Our address is not a showroom or store, so personal visits are not possible.

Cookies Cookies are used on vacvac.dk to optimize the website and its functionality, making your visit as easy as possible for you.

You can delete cookies from your computer at any time - see the instructions on Webshop Cookies and Privacy Policy.

Log Statistics We use a log statistic on vacvac.dk, which means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from, etc.

Log statistics are only used to optimize VACVAC's website.